Returns and refunds
Draft template — set the real return window, exceptions, shipping responsibility and refund SLA after legal review. Do not publish this draft as final.
Requesting a return
Eligible customers may request a return from their account within the configured return window. Requests are reviewed by support. Approval is not automatic; eligibility depends on product type, condition, reason and applicable consumer law.
Damaged, incorrect or defective items
Contact support promptly with the order number and clear photographs of the package and item. Keep the original packaging until the request is resolved.
Refunds
Approved refunds are initiated to the original payment method where supported. Bank and payment-provider processing times vary. A refund request is not complete until the payment provider confirms its final status.
Non-returnable products
List any legally permissible exclusions clearly at product level before purchase. Exclusions do not remove statutory remedies for defective, incorrect or misrepresented goods.
Contact
support@pritikaenterprises.com